How to Order
How ordering works at Luxeurs Shop, from choosing your size and paying to dispatch, tracking and what to do if something is wrong.
Pick your item and size, add it to your bag, then check out with your delivery address and payment. You get an order confirmation by email straight away, and the tracking details when the parcel leaves us.
1. Choose your size
Each product page lists the sizes in stock. If you usually buy in another country’s sizes, convert them first with the Size Guide: it covers US, UK and EU shoe and clothing sizes. When you are between sizes, measure yourself and compare your numbers with the product’s size chart.
2. Add to your bag
Choose the size (and colour, where there is a choice) and press Add to bag. Your bag keeps the items while you keep shopping. You can change quantities or remove items from the bag before you pay.
3. Check out
Go to the bag and press Checkout. You can check out as a guest; an account only saves your details and order history for next time. Enter the delivery address exactly as the courier should see it, with a phone number, because couriers use it when they cannot find an address.
The order total on the checkout page shows the currency you will be charged in. Check it before you pay; more on Payment & currency.
4. Pay
These payment methods are available at the moment:
- Cash on delivery
Cash on delivery: you pay the courier in cash when the parcel arrives, in the currency shown on your order.
5. Confirmation and dispatch
An order confirmation arrives by email within minutes. If it does not, check your spam folder, then contact us with your name and the time you ordered. When the parcel leaves us, we send you its tracking details.
6. Delivery and tracking
Follow your parcel with the tracking details we send, or on Track your order. Delivery costs and times by country are on Shipping & delivery. Ordering from another country? Read Buying from abroad first.
Something wrong with your order?
Wrong size, a fault or a missing item: contact us with your order number and a photo if it helps, and we will sort it out. Returns are explained on Returns & refunds.
Questions
Do I need an account to order?
No. You can check out as a guest. An account saves your addresses and lets you see past orders.
Can I change or cancel my order?
Contact us as soon as possible with your order number. Changes are easiest before the parcel is dispatched; once it has left us, it is handled as a return.
I did not get a confirmation email. Did my order go through?
Check your spam folder first. If it is not there, contact us with your name and the time you ordered and we will check.
Can I send an order to a different address as a gift?
Yes. Enter the recipient’s address as the delivery address at checkout, and add any request in the order notes.