Refund and Returns Policy
Luxeurs Shop is committed to ensuring your complete satisfaction with your purchase. If you are not fully satisfied, our Refund and Return Policy outlines the process for returning or exchanging items.
1. Return Eligibility
-
Timeframe: You may return items within [X] days of receiving your order.
-
Condition: Items must be in their original condition, unworn, and with all tags and packaging intact. For jewelry and watches, ensure that any seals or protective coverings remain unbroken.
2. How to Initiate a Return
-
Contact Us: To start a return, contact our customer support team at [support@luxeursshop.com] or use our online return form. Provide your order number and details about the item you wish to return.
-
Return Authorization: We will issue a Return Authorization (RA) number and provide instructions for returning the item.
3. Return Shipping
-
Customer Responsibility: Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
-
Shipping Instructions: Send the item to the address provided in the RA instructions. We recommend using a trackable shipping method to ensure the return is received.
4. Refunds
-
Processing Time: Once we receive and inspect the returned item, we will process your refund within 3 business days. The refund will be issued to the original payment method used for the purchase.
-
Partial Refunds: If only part of an order is returned, a partial refund will be issued for the returned items only. Shipping charges are non-refundable.
5. Exchanges
-
Availability: Exchanges are subject to product availability. If you wish to exchange an item, please return the original item and place a new order for the desired product.
6. Non-Returnable Items
- Certain items, such as custom-made or personalized products, may not be eligible for return or refund. Please refer to the product description for specific details.
7. Defective or Incorrect Items
- If you receive a defective or incorrect item, contact us immediately. We will arrange for a replacement or refund and cover the return shipping costs.
8. Changes to This Policy
- We may update this Refund and Return Policy periodically. Any changes will be posted on our website, and your continued use of our services signifies acceptance of the revised policy.
9. Contact Us
- For any questions or concerns regarding returns or refunds, please contact our customer support team at [support@luxeursshop.com] or via our online contact form.